Site Experience Lead | Hospitality, AV & Facilities

Ricoh Americas Corporation; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401K with company match

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh Americas Corporation is seeking a Site Lead to oversee daily operations, serving as the primary on-site contact for customers, employees, visitors, and vendors. The role blends hospitality, conference services, AV support, facilities coordination, mail, and office services to deliver an exceptional workplace experience.

You will supervise daily workflows, support onboarding, monitor service levels, and ensure contract compliance while maintaining a professional, welcoming environment.

Qualifications

• High school diploma or GED; associate or bachelor’s degree preferred.
• 2+ years in hospitality, facilities, workplace services, or related operations.
• Experience supporting corporate conferences and workplace operations.
• Knowledge of collaboration technologies (Teams, Zoom, Polycom).

Responsibilities

• Lead day-to-day site operations for mail, hospitality, conference services, reception, facilities coordination, and office services.
• Serve as on-site customer contact for issues, escalations, and operational concerns.
• Assist with employee scheduling, training, and workflow management.
• Support staffing, onboarding, and performance management.
• Monitor service levels, metrics, and contract compliance.
• Prepare operational reports and documentation.
• Coordinate meetings, conferences, and events with white-glove service.
• Set up and maintain AV equipment; support video conferencing and displays.
• Oversee visitor management, reception, and security-aligned processes.
• Coordinate repairs, vendor visits, and facilities improvements.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Microsoft Teams

Zoom / Polycom

Job description

Ricoh Americas Corporation is seeking a Site Lead to oversee daily operations, serving as the primary on-site contact for customers, employees, visitors, and vendors. The role blends hospitality, conference services, AV support, facilities coordination, mail, and office services to deliver an exceptional workplace experience.

You will supervise daily workflows, support onboarding, monitor service levels, and ensure contract compliance while maintaining a professional, welcoming environment.