Senior Hospitality Concierge & Operations Lead

Ricoh USA, Inc.; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance options

401(k) retirement plan

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. in Miami, FL is seeking a Senior Area Customer Service Coordinator, Hospitality to support daily operations across managed services accounts.

The role involves coordinating visitor services, meetings, travel arrangements, and back-office tasks to reflect the customer culture at client sites. You will partner with MS leadership and site administration to cover vacations and training, manage conference rooms, assist with AV equipment, and ensure safety and compliance across

Qualifications

• Requires HS diploma or equivalent.
• 1-3 years of related experience preferred.

Responsibilities

• Greet and assist visitors, validate guest lists and issues badges.
• Coordinate conference room scheduling and catering for meetings.
• Assist with coordinating client travel arrangements and site visits.
• Maintain and update company phone and speed dial lists.
• Provide back-up clerical support to executives as needed.
• Support various locations within the assigned area for vacations or trainings.
• Assist with general clerical, reception, mailing, and shipping duties.
• Ensure site procedures are followed and safety standards are maintained.

Skills

Organizational skills

Professionalism

Verbal and written communication

Customer service

Microsoft Office

Problem solving

Audio-visual operation

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Audio-visual equipment

Job description

Ricoh USA, Inc. in Miami, FL is seeking a Senior Area Customer Service Coordinator, Hospitality to support daily operations across managed services accounts.

The role involves coordinating visitor services, meetings, travel arrangements, and back-office tasks to reflect the customer culture at client sites. You will partner with MS leadership and site administration to cover vacations and training, manage conference rooms, assist with AV equipment, and ensure safety and compliance across