Hospitality & Client Experience Lead — $1k Sign-On

Ricoh USA, Inc.; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Ricoh USA, Inc. in Nashville, TN is seeking a Hospitality Customer Experience Manager to lead workplace hospitality, concierge, meeting and event services, and client experience operations for a professional corporate environment.

You will act as the face of Ricoh and our client, delivering exceptional service and memorable experiences for employees, clients, and guests. The ideal candidate is a hands-on leader with strong relationship-management skills who thrives in a fast-paced setting,

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• 3+ years of experience in hospitality, concierge, customer experience, workplace services, hotel operations, or a related field.
• Experience leading teams and managing client-facing operations.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience coordinating meetings, events, catering, and workplace services programs.

Responsibilities

• Lead all hospitality and concierge operations to ensure a seamless and exceptional client and employee experience.
• Serve as the primary point of contact for hospitality-related services, executive support, and visitor experiences.
• Greet and support guests, clients, and visitors while maintaining a professional and welcoming environment.
• Ensure meeting rooms, reception areas, kitchens, and hospitality spaces are maintained to the highest standards.
• Coordinate internal and external meetings, executive visits, firm events, and special projects.
• Oversee catering programs, including vendor management, ordering, quality control, and invoice processing.
• Collaborate with AV, IT, Facilities, Security, and other support teams to execute successful meetings and events.
• Develop creative ideas for employee engagement activities, client events, and workplace experiences.

Skills

Leadership

Communication

Relationship-building

Organizational

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ricoh USA, Inc. in Nashville, TN is seeking a Hospitality Customer Experience Manager to lead workplace hospitality, concierge, meeting and event services, and client experience operations for a professional corporate environment.

You will act as the face of Ricoh and our client, delivering exceptional service and memorable experiences for employees, clients, and guests. The ideal candidate is a hands-on leader with strong relationship-management skills who thrives in a fast-paced setting,