Events & Workplace Services Coordinator

Ricoh USA, Inc.; Boston (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan (401K)

Education assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking an Event Services Specialist to coordinate and support onsite meetings, conferences, and workplace events, ensuring an exceptional customer experience.

The role involves setup, audiovisual support, mail and shipping tasks, and print/document services in a fast-paced environment. The ideal candidate has experience in event coordination, hospitality, or office operations, strong organizational skills, and a proactive approach to supporting employees, visitors, vendors,

Qualifications

• High school diploma or GED required.
• 1-2 years of experience in event coordination, workplace services, office operations, hospitality, conference services, customer service, or a related field.
• Strong customer-facing experience in a professional environment.
• Basic computer proficiency, including Microsoft Office applications.

Responsibilities

• Coordinate and support corporate meetings, conferences, training sessions, and special events from setup through breakdown.
• Prepare conference rooms and meeting spaces, including furniture arrangements, room resets, audiovisual support, and workplace readiness activities.
• Serve as a primary point of contact for meeting and event support requests.
• Collaborate with customers, administrative teams, vendors, and leadership to ensure successful execution of meetings and events.
• Provide exceptional customer service and respond to workplace service requests in a timely and professional manner.
• Operate high-volume production copiers, scanners, printers, and related office equipment.
• Perform document production, copying, scanning, imaging, binding, finishing, and quality control functions.
• Ensure convenience copiers and office equipment are operational through routine inspections and maintenance support.
• Troubleshoot basic equipment issues and escape service requests to technicians when necessary.
• Stock paper, toner, and other supplies to ensure equipment readiness.
• Process incoming and outgoing mail, packages, courier deliveries, and shipping requests.
• Perform shipping and receiving duties, including tracking, distribution, and inventory management.
• Distribute mail, packages, office supplies, and other materials throughout the facility.
• Maintain accurate service logs, inventory records, meter readings, operational reports, and job tracking documentation.
• Calculate charges for completed work and maintain associated records when required.
• Respond to and coordinate customer service requests related to print, mail, shipping, and workplace support services.
• Deliver completed work to designated customer locations within and outside the facility.
• Support filing, records management, document archiving, and retrieval activities.
• Assist with office moves, workspace reconfigurations, and building occupant relocations as needed.
• Maintain organized, clean, and professional service areas.
• Support hospitality services and reception coverage on an occasional basis.
• Perform light facility support and workplace maintenance duties as assigned.
• Travel between customer buildings or work areas as required.
• Support Ricoh Service Excellence initiatives and ensure operational metrics and job data are accurately captured.
• Perform additional duties as assigned.

Skills

Event coordination

Hospitality

Conference services

Workplace operations

Office administration

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Production printers

Copiers

Scanners

Mailroom equipment

Job description

Ricoh USA, Inc. is seeking an Event Services Specialist to coordinate and support onsite meetings, conferences, and workplace events, ensuring an exceptional customer experience.

The role involves setup, audiovisual support, mail and shipping tasks, and print/document services in a fast-paced environment. The ideal candidate has experience in event coordination, hospitality, or office operations, strong organizational skills, and a proactive approach to supporting employees, visitors, vendors,