Site Admin Tech II — Field Telecom & Service

ViaPath Technologies; Tutwiler (MS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life & Disability Insurance

Employee Assistance Program

Flexible Time Off

Job summary

ViaPath Technologies in Tutwiler, MS is seeking a Telecommunication Technician 2 (Site Admin Technician 2) to perform remedial repairs, preventive maintenance, and system reliability services at customer sites.

You will work largely independently, repair hardware, install devices, and administer kiosk service and collections while maintaining professional customer relations and adhering to security guidelines.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related experience.
• Troubleshooting experience: define problems, collect data, draw conclusions.
• Proficient in Windows OS and MS Office.
• Telephony and Networking skills (copper, CAT5/6, fiber).
• Valid driver's license; willingness to travel.

Responsibilities

• Serve as a positive ambassador for ViaPath at customer sites.
• Responsible for service of ViaPath products at assigned sites.
• Prioritize and plan service calls.
• Communicate updates on service calls.
• Escalate problems when appropriate.
• Interact professionally with customers to foster relationships.
• Replace telephony hardware and network components.
• Pull cable, mount devices, install telephony hardware.
• Administer kiosk service and collections at financial institutions.
• Perform basic troubleshooting and assist Technical Support.
• Handle special projects from the Field Service Manager.
• Overtime calls expected.

Skills

Windows OS

Telephony

Networking

Troubleshooting

Driver's license

Travel readiness

Education

High school diploma or equivalent

Job description

ViaPath Technologies in Tutwiler, MS is seeking a Telecommunication Technician 2 (Site Admin Technician 2) to perform remedial repairs, preventive maintenance, and system reliability services at customer sites.

You will work largely independently, repair hardware, install devices, and administer kiosk service and collections while maintaining professional customer relations and adhering to security guidelines.