Field Telecom Technician — Site & Network Support

ViaPath Technologies; Pahrump (NV); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Life & Disability Insurance

Employee Assistance Program (EAP)

Additional Well-Being Resources

Job summary

ViaPath Technologies is seeking a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team in Pahrump, NV, with travel to additional sites. You will perform remedial repairs, preventive maintenance, and system reliability services while coordinating with the Field Service Manager and client staff.

The ideal candidate has a high school diploma or GED, 2–4 years of related experience, and proficiency in Windows OS, telephony, and networking.

Qualifications

• High school diploma or GED is required.
• Minimum of 2-4 years of related experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, MS Office, and other software programs that may be required.
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring.
• Knowledge of wiring color code and fabrication of data cabling.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Point of contact for FACILITY staff for any issues regarding customer account
• Replacing telephony hardware and network components, basic maintenance practices
• Pulling cable, mounting network devices, installing telephony hardware
• Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
• Handle special projects as assigned by Field Service Manager
• Scheduled and/or unscheduled overtime work and callouts are to be expected
• Energize and foster an effective and impactful team environment
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
• Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable
• Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Skills

Windows OS

MS Office

Telephony Networking

Copper CAT5/6 Fiber

Wiring color codes

Physical lifting

Driver's license

Travel readiness

Education

GED

Job description

ViaPath Technologies is seeking a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team in Pahrump, NV, with travel to additional sites. You will perform remedial repairs, preventive maintenance, and system reliability services while coordinating with the Field Service Manager and client staff.

The ideal candidate has a high school diploma or GED, 2–4 years of related experience, and proficiency in Windows OS, telephony, and networking.