Showroom Receptionist & Customer Experience Lead

Bill Brown Ford; Livonia (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

Bill Brown Ford in Livonia, MI is seeking a professional receptionist to be the first point of contact in the showroom and service lobby. You will manage a multi-line phone system, greet customers, and direct inquiries to the right department, ensuring a positive customer experience.

The role requires strong organizational skills, basic data entry, and the ability to multi-task in a fast-paced automotive environment. High school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent required.
• Experience answering calls in a fast-paced environment preferred.
• Proficient with basic clerical tasks and Microsoft Office.

Responsibilities

• Answers multi-line phone system using approved greeting.
• Greets visitors and directs them to the correct department.
• Routes calls, provides general information, and takes messages.
• Records basic customer demographics in dealership system.
• Distributes brochures and information to visitors.
• Helps with clerical tasks and backs up administrative duties.
• Handles basic inquiries and escalates complex questions.

Skills

Phone system handling

Customer service

Strong organization

Multitasking

Clear communication

Data entry

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bill Brown Ford in Livonia, MI is seeking a professional receptionist to be the first point of contact in the showroom and service lobby. You will manage a multi-line phone system, greet customers, and direct inquiries to the right department, ensuring a positive customer experience.

The role requires strong organizational skills, basic data entry, and the ability to multi-task in a fast-paced automotive environment. High school diploma or equivalent is required.