Customer-Centric Service Advisor

Bill Brown Ford; Livonia (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Bill Brown Ford in Livonia, MI is seeking a Service Advisor to sell and schedule necessary service work. You will greet customers, document vehicle issues, and provide cost estimates.

You will coordinate with the parts department, track progress, and ensure clear communication on changes and delays to maintain high customer satisfaction. The role requires strong customer service, attention to detail, and the ability to work evenings and weekends.

Qualifications

• High school diploma or GED requirement.
• Valid driver’s license and clean driving record.
• Experience in a service department is preferred.
• Exceptional customer service and communication skills.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Schedules service appointments and collects necessary customer and vehicle data.
• Greets customers, handles telephone inquiries, and writes up vehicle problems.
• Test drives vehicles with customers to verify issues when needed.
• Reviews service history and recommends additional required work.
• Provides accurate labor and parts cost estimates with timelines.
• Obtains customer signatures and processes payments/credit as needed.
• Communicates progress, delays, and changes to customers clearly.
• Maintains paperwork, pricing guides, and safety documents.

Skills

Customer service

Communication

Teamwork

Technical communication

Attention to detail

Time management

Education

High school diploma

Tools

CRM software

Repair orders

Job description

Bill Brown Ford in Livonia, MI is seeking a Service Advisor to sell and schedule necessary service work. You will greet customers, document vehicle issues, and provide cost estimates.

You will coordinate with the parts department, track progress, and ensure clear communication on changes and delays to maintain high customer satisfaction. The role requires strong customer service, attention to detail, and the ability to work evenings and weekends.