Automotive Service Receptionist & Appointment Scheduler

Vip-Automotive-Group-1; Hicksville (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Disability Insurance

Employee Discounts on Vehicles, Parts

Supplemental Benefit Plans

Employee Referral Bonuses

Career Advancement Opportunities

Professional Development and Training

Job summary

Levittown Ford Service Center in Levittown, NY is hiring an Automotive Service Receptionist / BDC Representative to be the first point of contact for the Service Department. You will greet customers, answer calls, schedule and confirm service appointments, and respond to inquiries across multiple channels.

The ideal candidate has customer service experience, strong communication, and the ability to learn dealership software.

Qualifications

• Previous customer service experience preferred.
• Reception, call center, BDC, hospitality, retail, or automotive experience is a plus.
• Automotive dealership experience preferred but not required.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong computer and data-entry skills.
• Ability to learn dealership software and systems.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Dependable and punctual.
• Team-oriented and customer-focused.

Responsibilities

• Answer incoming dealership and service department phone calls professionally.
• Greet customers arriving at the Service Department.
• Schedule and confirm automotive service appointments.
• Respond to customer inquiries by phone, email, text, and online channels.
• Assist customers with service appointment questions.
• Direct customers to the appropriate Service Advisor or dealership department.
• Make outbound customer follow-up and retention calls.
• Follow up on service appointments and reminders.
• Confirm upcoming appointments and help reduce missed appointments.
• Maintain accurate customer information in dealership software.
• Enter and update customer and appointment information.
• Coordinate appointment schedules with the Service Department.
• Help maximize service appointment opportunities.
• Assist Service Advisors and Service Management with administrative tasks.
• Provide professional and friendly customer communication.
• Deliver an exceptional customer experience during every interaction.

Skills

Customer service

Reception experience

Call center

Communication skills

Telephone etiquette

Data entry

Dealership software

Attention to detail

Multitasking

Team player

Tools

CRM software

Job description

Levittown Ford Service Center in Levittown, NY is hiring an Automotive Service Receptionist / BDC Representative to be the first point of contact for the Service Department. You will greet customers, answer calls, schedule and confirm service appointments, and respond to inquiries across multiple channels.

The ideal candidate has customer service experience, strong communication, and the ability to learn dealership software.