Guest Experience Specialist – Auto Dealership

Penske Automotive; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fortune 500 employer

Best Places to Work recognition

Comprehensive benefits package

Career growth opportunities

Values-driven culture

Job summary

Bill Brown Ford, part of Penske Automotive, seeks a knowledgeable Receptionist to greet customers, answer calls, and connect them with the right team. You will be the friendly first impression, ensuring an outstanding customer experience at the dealership.

Responsibilities include handling a busy switchboard, basic data entry in the sales system, and supporting sales and service teams during events and peak times. Join a team focused on integrity and customer care.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy and professionalism.

Responsibilities

• Greet customers warmly in person and by phone, and connect them to the appropriate team member.
• Maintain a professional front-desk presence and assist with inquiries.
• Operate the telephone switchboard and route calls efficiently.
• Enter basic customer information into the sales control system as required.
• Support dealership sales and service teams during events and busy periods.

Job description

Bill Brown Ford, part of Penske Automotive, seeks a knowledgeable Receptionist to greet customers, answer calls, and connect them with the right team. You will be the friendly first impression, ensuring an outstanding customer experience at the dealership.

Responsibilities include handling a busy switchboard, basic data entry in the sales system, and supporting sales and service teams during events and peak times. Join a team focused on integrity and customer care.