Automotive Service Advisor: Customer Experience Leader

Bill Brown Ford; Livonia (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company match

Training & career growth

Job summary

Bill Brown Ford in Livonia, MI seeks an automotive Service Advisor to deliver exceptional customer experiences. You will guide customers through service visits, explain maintenance needs, and prepare clear cost estimates while coordinating with technicians.

Join a Penske Automotive Group dealership offering comprehensive benefits, training, and growth opportunities in a values-driven culture focused on integrity and teamwork.

Qualifications

• Customer-focused professional with strong communication skills.
• Ability to explain service recommendations and cost estimates clearly.
• Reliable team player with a proactive work ethic.

Responsibilities

• Greet customers, schedule service appointments, and coordinate repairs.
• Provide accurate estimates and obtain customer approval.
• Maintain documentation and ensure a positive service experience.

Job description

Bill Brown Ford in Livonia, MI seeks an automotive Service Advisor to deliver exceptional customer experiences. You will guide customers through service visits, explain maintenance needs, and prepare clear cost estimates while coordinating with technicians.

Join a Penske Automotive Group dealership offering comprehensive benefits, training, and growth opportunities in a values-driven culture focused on integrity and teamwork.