Receptionist

Penske Automotive; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fortune 500 employer

Best Places to Work recognition

Comprehensive benefits package

Career growth opportunities

Values-driven culture

Job summary

Bill Brown Ford, part of Penske Automotive, seeks a knowledgeable Receptionist to greet customers, answer calls, and connect them with the right team. You will be the friendly first impression, ensuring an outstanding customer experience at the dealership.

Responsibilities include handling a busy switchboard, basic data entry in the sales system, and supporting sales and service teams during events and peak times. Join a team focused on integrity and customer care.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy and professionalism.

Responsibilities

• Greet customers warmly in person and by phone, and connect them to the appropriate team member.
• Maintain a professional front-desk presence and assist with inquiries.
• Operate the telephone switchboard and route calls efficiently.
• Enter basic customer information into the sales control system as required.
• Support dealership sales and service teams during events and busy periods.

Job description

Bill Brown Ford is looking for a knowledgeable and friendly Receptionist to join our dealership team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Receptionist, you are the dealership's front line and first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

• Prompt assistance to customers with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their journey.

• Service: Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.

• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.

• Collaboration: Support the dealership sales and service team during events, service rush hours and as otherwise needed onsite, often during non-traditional hours.

• Technical Expertise: Capably manage telephone switchboards to handle customer calls, and enter basic customer demographic information into the sales control system as required.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 38227

Position Code: 712813

Type: Full-time

Dealership: Bill Brown Ford

Location Address: 32222 Plymouth Rd

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.