Showroom Operations Lead for Client Experience

The Watches of Switzerland Group; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive earnings

Medical & dental benefits

Training programs

Career growth

Staff purchase discounts

Job summary

The Watches of Switzerland Group operates a Plano showroom and seeks an Operations Manager to oversee the operations function, enforce Standard Operating Procedures, and ensure the smooth running of the back-of-house to deliver an exceptional client experience. You will partner with sales and management, directly reporting to the Showroom Director.

This role requires schedule flexibility to align with showroom hours, including evenings and weekends.

Qualifications

• Previous experience in Operations in a service-related industry.
• Strong analytical and communication skills.
• Proficiency with Word and Excel; ability to organize and manage details.
• Flexible to perform different tasks based on daily needs.

Responsibilities

• Oversee and direct the operations function within the showroom.
• Be the expert on all SOPs, systems, and tools to ensure smooth operations.
• Support sales efforts and collaborate with management for process improvements.
• Perform opening and closing procedures and ensure high standards.

Skills

Analytical skills

Communication skills

MS Word & Excel

Detail orientation

Adaptability

Team collaboration

Education

High school/college degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Watches of Switzerland Group operates a Plano showroom and seeks an Operations Manager to oversee the operations function, enforce Standard Operating Procedures, and ensure the smooth running of the back-of-house to deliver an exceptional client experience. You will partner with sales and management, directly reporting to the Showroom Director.

This role requires schedule flexibility to align with showroom hours, including evenings and weekends.