Luxury Showroom Lead - Clienteling & Team Development

Watches of Switzerland Group PLC; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

Watches of Switzerland Group PLC in Pittsburgh is seeking a Showroom Manager to lead the showroom team and uphold exceptional client service in a luxury retail setting. The role focuses on creating a professional environment, setting performance standards, and collaborating with the management team.

You will manage daily showroom operations, coach staff, stay ahead of watch trends, and ensure a premium client experience across in-store and online channels.

Qualifications

• 2+ years of retail service experience required.
• preferably luxury retail environment
• Strong clienteling and communication skills.
• Proficiency with MS Office and retail systems.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Showroom Director
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-showroom and on-line; cascade and train information to the broader team
• Foster a showroom environment that delivers renowned and authentic service to create a Luxury client experience
• Other tasks and responsibilities as assigned by management.

Skills

Clienteling

Sales strategy

Team leadership

Communication

Education

High school diploma

College degree or equivalent

Tools

MS Office

Retail systems

Job description

Watches of Switzerland Group PLC in Pittsburgh is seeking a Showroom Manager to lead the showroom team and uphold exceptional client service in a luxury retail setting. The role focuses on creating a professional environment, setting performance standards, and collaborating with the management team.

You will manage daily showroom operations, coach staff, stay ahead of watch trends, and ensure a premium client experience across in-store and online channels.