Showroom Service Consultant & Admin Lead

The Watches of Switzerland Group; University (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive earnings

Staff purchase discounts

Comprehensive training

Job summary

The Watches of Switzerland Group is seeking a Showroom Administrator / Service Consultant to deliver exceptional client service by coordinating, prioritizing, and following up on service orders. You will ensure showroom administration aligns with company procedures and supports long-term operational efficiency, contributing to a premium client experience.

Schedule flexibility is required to accommodate showroom hours, including evenings and weekends, and you will support both clients and

Qualifications

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.

Responsibilities

• Coordinate, prioritize, and follow up on all service orders to ensure timely delivery.
• Ensure showroom administration aligns with company procedures and maintains high standards.
• Support workflow, aftercare quality, and long-term showroom efficiency.

Skills

Project planning

Time management

Communication

Numeracy / analytics

Customer focus

Timepiece knowledge

Job description

The Watches of Switzerland Group is seeking a Showroom Administrator / Service Consultant to deliver exceptional client service by coordinating, prioritizing, and following up on service orders. You will ensure showroom administration aligns with company procedures and supports long-term operational efficiency, contributing to a premium client experience.

Schedule flexibility is required to accommodate showroom hours, including evenings and weekends, and you will support both clients and