Operations Manager - Luxury Showroom & Client Experience

Watches of Switzerland Group PLC; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive, ongoing training

Career growth potential

Generous staff purchase discounts

Job summary

Watches of Switzerland Group PLC is seeking an Operations Manager to oversee showroom operations, act as the expert on SOPs, systems, and tools, and ensure seamless client experiences. The role reports to the Showroom Director and emphasizes back-of-house excellence, process efficiency, and compliance.

Schedule flexibility is required to accommodate showroom hours, including evenings and weekends, with a focus on supporting sales teams and driving a premium client experience.

Qualifications

• Experience in operations within a service-related industry.
• Strong written and verbal communication skills.
• Attention to detail and organizational skills.
• Ability to work evenings and weekends as showroom hours require.

Skills

Strong analytical skills

Strong verbal and writtencommunication

Organized and detail oriented

Team-focused

Innovative and proactive

Strategic mindset

Flexibility to perform different tasks

Ability to adhere to company standards

Schedule flexibility (evenings/weekend

Multitasking in a fast-paced env

Education

High school/college degree

Tools

Microsoft Word

Microsoft Excel

Job description

Watches of Switzerland Group PLC is seeking an Operations Manager to oversee showroom operations, act as the expert on SOPs, systems, and tools, and ensure seamless client experiences. The role reports to the Showroom Director and emphasizes back-of-house excellence, process efficiency, and compliance.

Schedule flexibility is required to accommodate showroom hours, including evenings and weekends, with a focus on supporting sales teams and driving a premium client experience.