Luxury Showroom Leader | Client Experience Architect

The Watches of Switzerland Group; Pittsburgh (Allegheny County); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

The Watches of Switzerland Group is seeking a Showroom Director in the United States to lead a luxury showroom, drive exceptional client experiences and deliver against the business plan. You will manage a high-performing team, coach staff, and ensure costs stay within budget while maintaining brand image.

Schedule flexibility, including evenings and weekends, is required. Strong product knowledge and CRM skills are essential to sustain performance and client relationships.

Qualifications

• Considerable retail management experience, ideally luxury.
• Proven delivery of sales and process performance.
• Jeweler or watch product knowledge.
• External jeweler or retail qualifications.
• Track record of sales achievements.
• Ability to develop and implement business strategies within budgets.
• Manage operating costs with efficiency improvements.
• Strong numeracy for sales performance analysis.
• Lead, mentor and coach showroom staff.
• Proven management achievements.
• IT literacy; CRM and networking experience.
• Willingness to work long hours when required.
• Readiness to lift packages/standards as needed.
• Ability to stand for long periods.

Responsibilities

• Lead and manage a high performing showroom team.
• Deliver exceptional client experience and sales targets.
• Develop and execute the showroom business plan within budget.
• Coach and develop staff to maximise potential.
• Maintain streamlined processes and policies.
• Communicate across business units and manage stakeholder expectations.
• Be entrepreneurial, anticipate challenges and seize opportunities.
• Occasionally work long hours and handle physical tasks.

Skills

Retail management

Sales performance

Watch/jewelry knowledge

External jeweler qualifications

Sales results

Business strategy

Budgeting

Cost control

Numerical analysis

Team leadership

Mentoring/coaching

IT literacy

CRM skills

Flexibility

Physical stamina

Job description

The Watches of Switzerland Group is seeking a Showroom Director in the United States to lead a luxury showroom, drive exceptional client experiences and deliver against the business plan. You will manage a high-performing team, coach staff, and ensure costs stay within budget while maintaining brand image.

Schedule flexibility, including evenings and weekends, is required. Strong product knowledge and CRM skills are essential to sustain performance and client relationships.