Showroom Operations Lead: Client Experience & Process Excellence

Brobston Group; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive earnings

Benefits including medical, dental, ;

Job summary

Watches of Switzerland in Plano, TX is seeking an Operations Manager to oversee and direct the showroom's operations, acting as the expert on SOPs, systems, and tools to ensure a seamless client experience. The role reports to the Showroom Director and emphasizes supporting sales, enhancing process efficiencies, and ensuring procedural compliance.

This position requires schedule flexibility including evenings and weekends, strong communication, organization, and the ability to multitask in a

Qualifications

• Previous experience in Operations in a service-related industry.
• High school/college degree.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented.
• Ability to understand and adhere to company standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Perform opening and closing procedures.
• Excellent attention to detail.
• Strong organizational skills and ability to multitask projects in a dynamic, fast paced environment with shifting priorities.
• Team-focused with a desire to collaborate effectively.
• Innovative, proactive, and strategic.
• Schedule flexibility and availability required to accommodate staff.
• Can frequently be interrupted many times during the day.

Responsibilities

• Oversee and direct showroom operations to ensure a seamless client experience.
• Ensure SOPs, systems, and tools are followed across the showroom.
• Support sales initiatives and drive process efficiencies and procedure compliance.

Skills

Analytical skills

Communication

Organization

Multitasking

Teamwork

Strategic thinking

Adaptability

Attention to detail

Procedural compliance

Education

High school/college degree

Tools

Microsoft Word

Microsoft Excel

Job description

Watches of Switzerland in Plano, TX is seeking an Operations Manager to oversee and direct the showroom's operations, acting as the expert on SOPs, systems, and tools to ensure a seamless client experience. The role reports to the Showroom Director and emphasizes supporting sales, enhancing process efficiencies, and ensuring procedural compliance.

This position requires schedule flexibility including evenings and weekends, strong communication, organization, and the ability to multitask in a