Showroom Customer Success Specialist — 401k Match

Dal-Tile Distribution, Inc.; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Company 401k match

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Miami is seeking a Customer Service Representative to support walk-in customers, answer inquiries, provide samples, and process sales transactions in a showroom environment.

The role emphasizes accurate record-keeping and proactive follow-up with customers. You will build and nurture customer relationships, assist with product selection, retrieve samples, and coordinate with the Sales Representative to drive opportunities while staying informed about product lines

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.

Skills

Strong communication

Customer service experience

Team collaboration

Detail oriented

Multitasking

Education

High School Diploma or GED equivalency

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile Distribution, Inc. in Miami is seeking a Customer Service Representative to support walk-in customers, answer inquiries, provide samples, and process sales transactions in a showroom environment.

The role emphasizes accurate record-keeping and proactive follow-up with customers. You will build and nurture customer relationships, assist with product selection, retrieve samples, and coordinate with the Sales Representative to drive opportunities while staying informed about product lines