Showroom Customer Service & Sales Associate

Dal-Tile LLC; San Jose (CA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, the leading tile and natural stone manufacturer in the United States, seeks a Customer Service Representative to join our team in San Jose. You will greet showroom visitors, answer inquiries, provide product samples, and complete sales transactions.

You will engage customers via phone, email, and in-person interactions, maintain records, and support sales opportunities. Strong communication, organization, and customer focus are essential.

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile, the leading tile and natural stone manufacturer in the United States, seeks a Customer Service Representative to join our team in San Jose. You will greet showroom visitors, answer inquiries, provide product samples, and complete sales transactions.

You will engage customers via phone, email, and in-person interactions, maintain records, and support sales opportunities. Strong communication, organization, and customer focus are essential.