Customer Service & Order Specialist

Mohawk Industries, Inc.; Anaheim (CA); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, the leading tile and natural stone manufacturer in the United States, seeks a Customer Service Rep I to support customers, handle inquiries, provide samples, and process sales transactions. You will manage orders, entry tasks, and reports while coordinating with internal teams to ensure on-time delivery.

The role requires a high school diploma and 3+ years in a call center or customer service setting, with preference for textile industry exposure and strong communication skills.

Qualifications

• High School Diploma or GED required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge preferred.

Responsibilities

• Servicing walk-in customers and answering inquiries.
• Providing samples and completing sales transactions.
• Keying in orders, processing faxes, and preparing reports.
• Interfacing with internal teams to address order issues from entry to delivery.

Skills

Call center experience

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile, the leading tile and natural stone manufacturer in the United States, seeks a Customer Service Rep I to support customers, handle inquiries, provide samples, and process sales transactions. You will manage orders, entry tasks, and reports while coordinating with internal teams to ensure on-time delivery.

The role requires a high school diploma and 3+ years in a call center or customer service setting, with preference for textile industry exposure and strong communication skills.