Showroom Customer Service Specialist – Tile & Stone

Mohawk Industries; Lenexa (KS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, the leading tile and natural stone manufacturer in the United States and a Mohawk Industries subsidiary, is seeking a Customer Service Representative to join our team. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions, while guiding showroom visitors to select products.

Engage with customers via phone, email, and in-person, maintain accurate contact and transaction records, follow up on quotes, and collaborate with the Sales

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

MS Outlook

MS Word

MS Excel

Multitasking

Data entry

Education

High School Diploma

Tools

MS Office

Job description

Dal-Tile, the leading tile and natural stone manufacturer in the United States and a Mohawk Industries subsidiary, is seeking a Customer Service Representative to join our team. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions, while guiding showroom visitors to select products.

Engage with customers via phone, email, and in-person, maintain accurate contact and transaction records, follow up on quotes, and collaborate with the Sales