Showroom Customer Service Rep II

Dal-Tile Distribution, Inc.; Houston (TX); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Company 401k match

Employee purchase discount

Tuition reimbursement

Résumé du poste

Dal-Tile Distribution, Inc. is seeking an exceptional Customer Service Representative to join our team. Roles include assisting walk-in customers, answering inquiries, providing samples, and completing sales transactions in a showroom setting.

Primary objectives include engaging with customers via phone, email, and in-person, guiding product selection, and coordinating between company and customers with high service standards.

Qualifications

• High School Diploma or GED equivalence required.
• 1+ years of customer service experience.
• Focus on customer account management preferred.

Responsabilités

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.

Connaissances

Customer service

Communication

Multitasking

Formation

High School Diploma or GED

Outils

MS Outlook

MS Word

MS Excel

Description du poste

Dal-Tile Distribution, Inc. is seeking an exceptional Customer Service Representative to join our team. Roles include assisting walk-in customers, answering inquiries, providing samples, and completing sales transactions in a showroom setting.

Primary objectives include engaging with customers via phone, email, and in-person, guiding product selection, and coordinating between company and customers with high service standards.