Showroom Customer Experience Specialist

Dal-Tile Corp.; Mesquite (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Dal-Tile Corp. seeks a Customer Service Representative to support showroom visitors, answer questions, provide samples, and complete sales transactions. The role focuses on engaging customers via in-person service and assisting with product selection.

The candidate will maintain customer records, follow up on quotes, and collaborate with the Sales team to ensure a high level of customer satisfaction while processing orders and coordinating shipping documents.

Qualifications

• Minimum 1 year in customer service or retail setting.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

• Serve walk-in customers and answer inquiries.
• Provide product samples and assist with sales transactions.
• Maintain accurate customer contact and transaction records.
• Follow up on quotes, inquiries, and sales opportunities.
• Process sales orders, payments, and shipping documents.
• Collaborate with Sales Representative and showroom team.
• Stay informed about company products and services.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile Corp. seeks a Customer Service Representative to support showroom visitors, answer questions, provide samples, and complete sales transactions. The role focuses on engaging customers via in-person service and assisting with product selection.

The candidate will maintain customer records, follow up on quotes, and collaborate with the Sales team to ensure a high level of customer satisfaction while processing orders and coordinating shipping documents.