Showroom Customer Service & Sales Specialist

Dal-Tile LLC; San Antonio (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile, the largest tile and natural stone manufacturer in the United States, is hiring a Customer Service Representative to support showroom visitors and customers. You will handle inquiries, provide product samples, and process sales transactions while coordinating between customers and the company to ensure satisfaction.

Applicants should have a high school diploma or GED and at least one year of customer service experience.

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

Organization

Problem-solving

Interpersonal skills

PC proficiency

Detail-oriented

Multitasking

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

Excel

Job description

Dal-Tile, the largest tile and natural stone manufacturer in the United States, is hiring a Customer Service Representative to support showroom visitors and customers. You will handle inquiries, provide product samples, and process sales transactions while coordinating between customers and the company to ensure satisfaction.

Applicants should have a high school diploma or GED and at least one year of customer service experience.