Tile Showroom Customer Service Specialist

Dal-Tile Distribution, Inc.; Pflugerville (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Pflugerville, TX is seeking a friendly Customer Service Representative to support showroom visitors and drive sales. You will assist walk-in customers, answer inquiries, provide samples, and process transactions.

Responsibilities include handling calls and emails, building relationships, guiding product selection, maintaining records, and coordinating with the Sales Representative. A high school diploma and 1+ year of customer service experience are required.

Qualifications

• High School Diploma or GED required.
• 1+ years customer service experience.
• Focus on customer account management preferred.
• Excellent oral and written communication.
• Proficient with PCs and navigating a multi-window environment.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

Multitasking

Organization

Interpersonal skills

Microsoft Office

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile Distribution, Inc. in Pflugerville, TX is seeking a friendly Customer Service Representative to support showroom visitors and drive sales. You will assist walk-in customers, answer inquiries, provide samples, and process transactions.

Responsibilities include handling calls and emails, building relationships, guiding product selection, maintaining records, and coordinating with the Sales Representative. A high school diploma and 1+ year of customer service experience are required.