Customer Service Specialist: Accounts & Orders

Dal-Tile Corp.; Landenberg Junction (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, the leading tile and natural stone manufacturer in the United States, is hiring a Customer Service Representative II to service walk-in customers, answer inquiries, provide samples, and complete sales transactions.

You will manage customer accounts, process orders, check stock, coordinate with internal teams, and support order delivery. The role requires prior call center or customer service experience, excellent communication, and proficient Word/Excel skills.

Qualifications

• High School Diploma or GED equivalency.
• 3+ years call center or customer service experience.
• Focus on customer account management.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management which may include, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Communication skills

Interpersonal skills

Word

Excel

Time management

Education

High School Diploma or GED

Job description

Dal-Tile, the leading tile and natural stone manufacturer in the United States, is hiring a Customer Service Representative II to service walk-in customers, answer inquiries, provide samples, and complete sales transactions.

You will manage customer accounts, process orders, check stock, coordinate with internal teams, and support order delivery. The role requires prior call center or customer service experience, excellent communication, and proficient Word/Excel skills.