Customer Service Specialist II: Accounts & Orders

Dal-Tile Corp.; Anaheim (CA); On-site; USD 42,000 - 53,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service Representative II to join our team. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions to support daily operations.

The role emphasizes strong communication, order entry, and coordination with internal teams. A high school diploma or GED and 3+ years in a call center or customer service are required, with textile sector knowledge preferred.

Qualifications

• High School Diploma or GED required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge preferred.

Responsibilities

• Provides customer account management including order entry, inquiry, product information, order status, pricing, stock checks and transportation management.
• Keying in orders, processing faxes and preparing reports.
• Interfaces with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Participates in special projects and performs additional duties as required.

Skills

Excellent communication

Interpersonal skills

Problem solving

Multitasking

Time management

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile Corp. is seeking a Customer Service Representative II to join our team. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions to support daily operations.

The role emphasizes strong communication, order entry, and coordination with internal teams. A high school diploma or GED and 3+ years in a call center or customer service are required, with textile sector knowledge preferred.