Showroom Customer Advocate & Sales Support

Dal-Tile Corp.; San Leandro (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Dal-Tile Corp. in California is seeking a customer service associate for showroom and sales support. You will engage customers by phone, email, and in person; guide product selection; coordinate orders, samples, and shipping; maintain records and follow up on quotes.

Ideal candidates have a HS diploma, 1+ year customer service, strong communication, and proficiency with MS Outlook/Word/Excel. This on-site role emphasizes accuracy, multitasking, and collaboration with the Sales Representative to

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years of customer service experience.
• Focus on customer account management preferred.

Responsibilities

• Provide exceptional service via phone, email, and in person.
• Build and nurture customer relationships.
• Assist customers in selecting products for their needs.
• Retrieve and bring product samples to the showroom.
• Maintain customer contact information and records.
• Follow up on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and sales orders.
• Create shipping orders and packing lists.
• Answer inbound calls and make outbound calls.
• Collaborate with Sales Representative and stay informed on products.

Skills

Customer service

Phone communication

In-person interaction

MS Outlook

MS Word

MS Excel

Data entry

Multitasking

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile Corp. in California is seeking a customer service associate for showroom and sales support. You will engage customers by phone, email, and in person; guide product selection; coordinate orders, samples, and shipping; maintain records and follow up on quotes.

Ideal candidates have a HS diploma, 1+ year customer service, strong communication, and proficiency with MS Outlook/Word/Excel. This on-site role emphasizes accuracy, multitasking, and collaboration with the Sales Representative to