Showroom Customer Service Rep - (FT)

Dal-Tile Corp.; Traverse City (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Dal-Tile Corp. is seeking a Showroom Customer Service Representative II in Traverse City, Michigan. The role includes providing support to walk-in customers, managing orders, and facilitating tile and stone selections. Candidates should have a High School Diploma or GED and at least 3 years of customer service experience, preferably with textile industry knowledge. The position requires excellent communication skills and the ability to manage multiple tasks and priorities in a fast-paced environment.

Qualifications

• Minimum 3+ years call center or customer service experience.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provide customer account management including order entry and inquiries.
• Responsible for keying in orders and processing faxes.
• Interface with internal teams to address customer inquiries.
• Provide interior design advice and facilitate tile selection.

Skills

Customer account management

Oral and written communication skills

Organizational skills

Problem-solving skills

Interpersonal relationship-building skills

Computer skills in Word and Excel

Education

High School Diploma or GED equivalency

Job description

Dal-Tile is currently seeking an exceptional Showroom Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function and Scope

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.
• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers. Where applicable utilizing Auto‑CAD Project Management.

Experience and Knowledge Required

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

Competencies

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem‑solving skills is required.
• Ability to demonstrate strong interpersonal relationship‑building skills.
• Must have a moderate level of computer skills in Word and Excel.
• Must be detail‑oriented with the ability to multitask, manage priorities, and manage time effectively.
• Ability to work in a fast‑paced environment.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15‑30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.