Showroom Tile Customer Service & Sales Associate

Dal-Tile Distribution, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in California is seeking a Customer Service Representative to engage with customers via showroom, phone, and email, guiding product selection and processing transactions.

You will maintain accurate contact details, follow up on quotes, and collaborate with Sales to ensure a high level of service. The role requires at least a high school diploma and 1+ year of experience, with opportunities for advancement and a comprehensive benefits package.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ year of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in‑person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.

Skills

Customer service

Communication

Time management

Interpersonal skills

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile Distribution, Inc. in California is seeking a Customer Service Representative to engage with customers via showroom, phone, and email, guiding product selection and processing transactions.

You will maintain accurate contact details, follow up on quotes, and collaborate with Sales to ensure a high level of service. The role requires at least a high school diploma and 1+ year of experience, with opportunities for advancement and a comprehensive benefits package.