Tile Showroom Customer Advocate

Dal-Tile Distribution, Inc.; Moonachie (NJ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. is seeking a Customer Service Representative to engage with customers via phone, email, and in person. You will guide showroom visitors, help with product selection, and ensure accurate transactions and records.

You’ll build strong customer relationships, follow up on quotes, and coordinate samples and marketing materials while staying informed about products and services. This role offers clear growth steps in a supportive team setting.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.

Skills

Customer service

Communication

MS Outlook

MS Word

MS Excel

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Dal-Tile Distribution, Inc. is seeking a Customer Service Representative to engage with customers via phone, email, and in person. You will guide showroom visitors, help with product selection, and ensure accurate transactions and records.

You’ll build strong customer relationships, follow up on quotes, and coordinate samples and marketing materials while staying informed about products and services. This role offers clear growth steps in a supportive team setting.