Customer Service Representative

Dal-Tile Corp.; Mesquite (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Dal-Tile Corp. seeks a Customer Service Representative to support showroom visitors, answer questions, provide samples, and complete sales transactions. The role focuses on engaging customers via in-person service and assisting with product selection.

The candidate will maintain customer records, follow up on quotes, and collaborate with the Sales team to ensure a high level of customer satisfaction while processing orders and coordinating shipping documents.

Qualifications

• Minimum 1 year in customer service or retail setting.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

• Serve walk-in customers and answer inquiries.
• Provide product samples and assist with sales transactions.
• Maintain accurate customer contact and transaction records.
• Follow up on quotes, inquiries, and sales opportunities.
• Process sales orders, payments, and shipping documents.
• Collaborate with Sales Representative and showroom team.
• Stay informed about company products and services.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Recruiting Profile:

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective:

To engage with customers through multiple interaction types, including phone, email, and in-person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.

Primary Function and Scope:

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Experience and Knowledge Required:

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Competencies:

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem‑solving skills required.
• Goal‑oriented with a focus on delivering excellent customer service.
• Ability to demonstrate strong interpersonal relationship‑building skills.
• Proficient with PCs and navigating a multi‑window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Must be detail‑oriented, able to multitask, manage priorities, and manage time effectively.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift to 15‑30 lbs., and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.