Showroom Concierge & Guest Experience Coordinator

Paycom; Tulsa (OK); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Gym discounts

Paid time off

Paid volunteer time off

Christmas Club savings plan

Job summary

Nelson Family Dealerships is seeking a Showroom Coordinator to greet guests, log visits, and supervise the Next Up system to ensure smooth showroom flow. You will support sales staff, train new advisors, and coordinate car deliveries while maintaining high guest satisfaction.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Starting pay is $15/hour, with health and additional benefits provided.

Qualifications

• Strong customer-facing communication skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced dealership environment
• Professional, friendly, proactive demeanor
• Willingness to learn dealership systems (Next Up, CRM, A2Z)
• Team player with observational awareness

Responsibilities

• Greets each person as they come into the store using the Nelson Meet and Greet
• Logs every guest into Next Up and CRM (get their name and/or reason for their visit)
• Oversees the Next Up operation in the dealership for accuracy and smooth guest flow
• Trains new Client Advisors on Next Up system
• Alerts Team Leads and the GM when the Next Up system is not able to operate based on Client Advisor to Guest ratio
• Observes the showroom for Client Advisor and guest needs
• Watches the lot for a need for a Client Advisor to meet the guest on the lot
• Alerts the appropriate person to special needs for dealership maintenance
• Acts as concierge to aid sales team when needed
• Gains guest preferences during delivery
• Has an understanding of the A2Z process
• Knowledgeable on dealerships’ manufacturer cars and functions
• Conducts car deliveries for the Client Advisors
• Schedules car deliveries when applicable
• Able to present the protection packages, concept statement, and Nelson Difference
• Helps maintain showroom amenities without sacrificing guest observance

Job description

Nelson Family Dealerships is seeking a Showroom Coordinator to greet guests, log visits, and supervise the Next Up system to ensure smooth showroom flow. You will support sales staff, train new advisors, and coordinate car deliveries while maintaining high guest satisfaction.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Starting pay is $15/hour, with health and additional benefits provided.