Showroom Concierge & Guest Experience Lead

Next Door & Window; Arlington Heights (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k) with profit sharing

Health & dental benefits

Paid holidays

Paid vacation increasing with seniorit

Job summary

Next Door & Window is seeking a friendly, organized Showroom Coordinator (Floater) to greet guests, help with product selections, and coordinate appointments across Naperville, Burr Ridge, and Arlington Heights showrooms. You will be the first point of contact, ensuring customers feel welcomed and informed as they explore products and installation options.

You will answer inquiries via phone, email, and chat, guide customers through choices, and support in-home estimates scheduling while keeping

Qualifications

• Experience in customer service or retail is a plus.
• Ability to listen and guide customers to products.
• Strong communication and organizational skills.

Responsibilities

• Welcome showroom guests warmly and professionally.
• Schedule appointments and coordinate customer visits.
• Answer calls, emails, and chats promptly and help customers choose products and services.
• Learn products and installation processes to become a showroom resource.
• Maintain a clean, organized showroom and current displays.

Skills

Customer service

Clear communication

Organized

Team player

Attention to detail

Job description

Next Door & Window is seeking a friendly, organized Showroom Coordinator (Floater) to greet guests, help with product selections, and coordinate appointments across Naperville, Burr Ridge, and Arlington Heights showrooms. You will be the first point of contact, ensuring customers feel welcomed and informed as they explore products and installation options.

You will answer inquiries via phone, email, and chat, guide customers through choices, and support in-home estimates scheduling while keeping