Showroom Coordinator

NELSON GMC LLC; Wagoner (OK); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, vision

Supplemental Benefits: LT/ST Dis...

401(k) Option with company match

Gym Discounts

5 Day work week

Christmas Club savings plan

Paid Volunteer Time Off

Paid Time Off

Job summary

Nelson GMC in Wagoner, OK is seeking a Showroom Coordinator. Starting pay is $15/hour with a 5-day work week and a comprehensive benefits package including health, dental, vision, 401(k) match, gym discounts, and paid time off.

The role includes greeting guests, logging visits in Next Up and CRM, overseeing guest flow, training teammates, and assisting sales with deliveries and showroom upkeep.

Qualifications

• Strong customer-facing communication skills.
• High attention to detail and accuracy.
• Ability to multitask in a fast-paced dealership environment.
• Confident in learning dealership systems (Next Up, CRM, A2Z).

Responsibilities

• Greets each person as they come into the store using the Nelson Meet and Greet.
• Logs every guest into Next Up and CRM with name and visit reason.
• Oversees the Next Up operation for accuracy and guest flow.
• Trains new Client Advisors on Next Up system.
• Alerts Team Leads and GM when Next Up cannot operate due to ratio.
• Observes showroom for client advisor and guest needs.
• Watches lot for a client advisor to meet guests.
• Alerts maintenance for dealership needs.
• Acts as concierge to aid sales team when needed.
• Presents protection packages and Nelson Difference.
• Gains guest preferences during delivery.

Skills

Customer communication

Attention to detail

Multitask in fast-paced env

CRM systems familiarity

Tools

Next Up

CRM

A2Z

Job description

Job DetailsJob Location: Nelson GMC - Wagoner, OK 74467Position Type: Full TimeEducation Level: None

For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.

We are looking for a Showroom Coordinator to join our team! Starting pay is $15/hour!

What we offer:

• Health, dental, vision
• Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life
• 401(k) Option with company match
• Gym Discounts
• 5 Day work week
• Christmas Club savings plan
• Paid Volunteer Time Off
• Paid Time Off

Job Responsibilities are as follows:

• Greets each person as they come into the store using the Nelson Meet and Greet
• Logs every guest into Next Up and CRM (get their name and/or reason for their visit)
• Oversees the Next Up operation in the dealership for accuracy and smooth guest flow
• Trains new Client Advisors on Next Up system
• Alerts Team Leads and the GM when the Next Up system is not able to operate based on Client Advisor to Guest ratio
• Observes the showroom for Client Advisor and guest needs
• Watches the lot for a need for a Client Advisor to meet the guest on the lot
• Alerts the appropriate person to special needs for dealership maintenance
• Acts as concierge to aid sales team when needed
• Is fluent in the Nelson new process
• Knowledgeable on dealerships’ manufacturer cars and functions
• Conducts car deliveries for the Client Advisors
• Schedules car deliveries when applicable
• Able to present the protection packages, concept statement, and Nelson Difference
• Helps maintain showroom amenities without sacrificing guest observance
• Gains guest preferences during delivery
• Has an understanding of the A2Z process

Qualifications Skills & Qualities

• Strong customer-facing communication skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced dealership environment
• Confident in learning dealership systems (Next Up, CRM, A2Z)
• Professional, friendly, and proactive demeanor
• Strong observational awareness
• Ability to support both independently and as part of a team

Work Environment & Physical Requirements

• Must be able to stand and move throughout the showroom for long periods.
• Frequent interaction with customers and sales staff.
• Must be able to quickly observe both showroom and lot activity.
• Requires light physical activity related to deliveries and showroom upkeep.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.