Showroom Concierge & Guest Relations Specialist

H Grégoire; Florida; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Paid Time Off

Paid Group Term Life Insurance

Paid Training to promote professional

Employee Assistance Program (EAP)

Job summary

HGreg is seeking a friendly Greeter to welcome customers as they enter the showroom, register them for their visit in our CRM, and direct them to the appropriate sales associate for assistance. She/he must represent the dealership in a professional manner at all times, by telephone or in person.

The role emphasizes professional representation of the dealership with attention to customer interaction, and requires basic computer skills and a positive attitude. Training and benefits are provided.

Qualifications

• Customer service experience preferred.
• Basic understanding of HGreg and its sales process.
• Excellent interpersonal and communication skills.
• Basic computer aptitude.
• Friendly attitude.

Responsibilities

• Greets showroom customers and determines the nature of their visit.
• Registers customers in our CRM (DealerSocket).
• Communicates with guests in a professional, friendly and efficient manner.
• Answers basic customer inquiries. Refer more extensive inquiries to Sales Manager as appropriate.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Greets customers in the service department during morning rush hour and obtains basic customer information.

Skills

Customer service

Interpersonal skills

Communication skills

Basic computer skills

Friendly attitude

Tools

DealerSocket

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

GREETER

25 days ago Requisition ID: 2135

ABOUT US:

HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 new and used dealerships throughout the United States and Canada, and plans to continue expansion in the U.S.

SUMMARY:

Our Greeters are front-line representatives for the dealership. In this role you will be responsible for greeting customers as they enter the showroom, registering them for their visit in our CRM, and directing them to the appropriate sales associate for assistance. She/he must represent the dealership in a professional manner at all times, by telephone or in person.

ESSENTIAL DUTIES:

Greets showroom customers and determines the nature of their visit

Register customers in our CRM (DealerSocket)

Communicates with guests in a professional, friendly and efficient manner

Answers basic customer inquiries. Refer more extensive inquiries to Sales Manager as appropriate

Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.

Greets customers in the service department during morning rush hour and obtains basic customer information.

SCHEDULE:

2 days off/week

EXPERIENCE DESIRED:

Customer service experience preferred

A basic understanding of HGreg and our sales process

Excellent interpersonal and communication skills

Basic computer aptitude

Friendly attitude

WHAT WE OFFER:

401(k)

Health insurance

Vision insurance

Paid Time Off

Paid Group Term Life Insurance

Paid Training to promote professional growth

Employee Assistance Program (EAP)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sit and/or stand interchangeably throughout the day.

Sit and/or stand for long periods at a time.

Use hands, fingers and arms continually, frequently and throughout the day.

Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.

Pick-up, lift and carry items that may exceed 50 pounds.

Operate and drive vehicles or equipment in a safe manner.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.