Shop Leader: Delight Guests, Lead Team & Ops (Bonus + PTO)

Jenis Splendid Ice Creams Llc.; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonus potential

Paid time off

401k match

Sabbatical after 3 years

Job summary

Jeni’s Splendid Ice Creams is seeking a Shopkeeper in Tampa, FL to lead the Shop team with a focus on exceptional customer service and high-quality scooping. This full-time role includes coaching, scheduling, inventory, and HR responsibilities to support a great customer experience.

The ideal candidate will be passionate about service, possess strong organizational skills, and be willing to grow into a leadership position within a dynamic ice cream shop environment.

Qualifications

• Passionate about customer service.
• Strong work ethic, good heart, and team-first mentality.
• Exceptional organizational and time management skills with the ability to prioritize and meet deadlines.
• Creative, resourceful, and proactive problem solver.
• Energetic, positive, and effective communicator.
• Eagerness to grow as a leader.
• Prior management experience, particularly in the service industry, is a plus but is not required.

Responsibilities

• Lead the Shop team by training and role modelling exceptional customer service, beautiful scooping, hustling through lines, and late night deep cleaning.
• Handle accounting, scheduling, inventory/ordering, and HR functions (hiring, training, development, and performance management).
• Oversee opening, closing, and weekend shifts as part of a full-time role.

Skills

Customer service

Team leadership

Training

Time management

Communication

Adaptability

Problem solving

Job description

Jeni’s Splendid Ice Creams is seeking a Shopkeeper in Tampa, FL to lead the Shop team with a focus on exceptional customer service and high-quality scooping. This full-time role includes coaching, scheduling, inventory, and HR responsibilities to support a great customer experience.

The ideal candidate will be passionate about service, possess strong organizational skills, and be willing to grow into a leadership position within a dynamic ice cream shop environment.