Shift Leader & Team Coach — Ice Cream Shop (FT)

Jenis Splendid Ice Creams LLC.; Addison (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k match

Paid time off

Holidays

Volunteer day

Discount at shops

Career development

Job summary

Jeni’s Splendid Ice Creams is seeking a Full Time Team Leader in the Prestonwood area of Dallas to lead shifts, coach the shop team, and ensure exceptional customer service. The role includes inventory management and handling deposits, reporting to Shopkeeper or Apprentice, and coordinating training to maintain high standards across daily operations.

Ideal candidates are available for nights and weekends, exhibit passion for service, and have a strong work ethic and communication skills.

Qualifications

• Passion for customer service and exemplary role model.
• Strong leadership and coaching skills for a shop team.
• Reliable with great communication and teamwork.
• Able to manage daily operations and delegate tasks.

Responsibilities

• Lead shifts and manage daily operations.
• Coach and model behavior for shop team.
• Handle inventory management and deposits.
• Train Ambassadors and communicate with leadership.
• Ensure smooth shift execution and world-class customer service.

Skills

Customer service

Leadership

Communication

Team coaching

Attendance reliability

Job description

Jeni’s Splendid Ice Creams is seeking a Full Time Team Leader in the Prestonwood area of Dallas to lead shifts, coach the shop team, and ensure exceptional customer service. The role includes inventory management and handling deposits, reporting to Shopkeeper or Apprentice, and coordinating training to maintain high standards across daily operations.

Ideal candidates are available for nights and weekends, exhibit passion for service, and have a strong work ethic and communication skills.