Full-Time Team Leader — Lead Shifts, Coach & Earn Tips

Jenis Splendid Ice Creams LLC.; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly + tips

Full-time hours

Paid time off and holidays

401(k) match

Sabbatical after 3 years

Volunteer day annually

Employee discount 50%

Career development toward Shopkeeper

Job summary

Jeni’s Splendid Ice Creams is seeking a Full Time Team Leader in Houston to guide shifts and oversee daily shop operations. You will coach team members, manage inventory and deposits, and collaborate with Shopkeeper to ensure smooth service and excellent guest experiences.

The role requires a strong customer-service mindset, reliable attendance, and the ability to work varied shifts including nights and weekends. Jeni’s offers competitive hourly pay plus benefits.

Qualifications

• Night and weekend availability required.
• Passion for customer service and serving as a role model.
• Energetic, positive and clear communication style.
• Strong work ethic, good judgment and integrity.
• Calm under pressure and adaptable.
• Mastery of daily operations and delegation.
• Committed to shop team well-being and community.

Responsibilities

• Lead shifts and oversee daily shop operations.
• Manage inventory and handling deposits.
• Coach and mentor team and ambassadors; enforce standards.
• Report to Shopkeeper or Apprentice and communicate with leadership.
• Ensure world-class customer service and smooth shift execution.

Skills

Night and weekend availability

Customer service orientation

Effective communication

Strong work ethic

Calm under pressure

Operations leadership

Team wellbeing advocate

Job description

Jeni’s Splendid Ice Creams is seeking a Full Time Team Leader in Houston to guide shifts and oversee daily shop operations. You will coach team members, manage inventory and deposits, and collaborate with Shopkeeper to ensure smooth service and excellent guest experiences.

The role requires a strong customer-service mindset, reliable attendance, and the ability to work varied shifts including nights and weekends. Jeni’s offers competitive hourly pay plus benefits.