Shopkeeper

Jenis Splendid Ice Creams Llc.; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonus potential

Paid time off

401k match

Sabbatical after 3 years

Job summary

Jeni’s Splendid Ice Creams is seeking a Shopkeeper in Tampa, FL to lead the Shop team with a focus on exceptional customer service and high-quality scooping. This full-time role includes coaching, scheduling, inventory, and HR responsibilities to support a great customer experience.

The ideal candidate will be passionate about service, possess strong organizational skills, and be willing to grow into a leadership position within a dynamic ice cream shop environment.

Qualifications

• Passionate about customer service.
• Strong work ethic, good heart, and team-first mentality.
• Exceptional organizational and time management skills with the ability to prioritize and meet deadlines.
• Creative, resourceful, and proactive problem solver.
• Energetic, positive, and effective communicator.
• Eagerness to grow as a leader.
• Prior management experience, particularly in the service industry, is a plus but is not required.

Responsibilities

• Lead the Shop team by training and role modelling exceptional customer service, beautiful scooping, hustling through lines, and late night deep cleaning.
• Handle accounting, scheduling, inventory/ordering, and HR functions (hiring, training, development, and performance management).
• Oversee opening, closing, and weekend shifts as part of a full-time role.

Skills

Customer service

Team leadership

Training

Time management

Communication

Adaptability

Problem solving

Job description

The Pearl, Tampa, FL, US

Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our team in Tampa, Florida!

The job of the Shopkeeper is to lead the Shop team by training and role modeling exceptional customer service, beautiful scooping, hustling through lines and late night deep cleaning, and treating all customers and team members with care and respect. Shopkeepers are full-time employees also responsible for accounting, scheduling, inventory/ordering, and all HR functions (hiring, training, development, and performance management of all team members). This full-time position also involves working variable shifts, including opening shifts, closing shifts, and/or weekend shifts

The qualified Shopkeeper candidate:

• Passionate about customer service and inspires passion in their team
• Strong work ethic, good heart, and team-first mentality
• Exceptional organizational and time management skills with the ability to prioritize and achieve competing deadlines
• Creative, resourceful, and proactive problem solver
• Energetic, positive, and skillful communicator
• Eagerness to adapt and grow as a leader
• Committed to the well-being of their shop team, their community, and the environment around them .

Prior management experience, particularly in the service industry, is a plus but is not required

Benefits we offer:

• Monthly bonus potential for shop performance
• Paid time off, including sick, vacation, and holiday pay
• 4% match on 401k contributions after 3 months of employment
• A one-month paid sabbatical after 3 years of continuous service