Ice Cream Shop Leader — Growth, Bonuses & Benefits

Jenis Splendid Ice Creams Llc.; Winter Park (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off

401k match

Sabbatical after 3 years

Volunteer day

Employee discount

Job summary

Jeni's Splendid Ice Creams in Winter Park, FL is seeking a Shopkeeper to lead the Shop team with exceptional service, scooping, and safe, efficient store operations.

This full-time role covers training, scheduling, inventory, and HR functions, with shifts including openings, closings, and weekends. The ideal candidate brings customer service passion, strong work ethic, and leadership potential.

Qualifications

• Passionate about customer service and inspires passion in their team.
• Excellent organizational and time management skills with the ability to prioritize and meet deadlines.
• Strong interpersonal and communication skills for a fast-paced shop environment.
• Willingness to train, mentor, and develop junior staff and maintain high standards.

Responsibilities

• Lead the shop team by training and role modeling exceptional customer service and efficient scooping.
• Oversee scheduling, inventory/ordering, and daily cash handling and reporting.
• Manage HR functions such as hiring, training, development, and performance management of all team members.
• Coordinate with store leadership to maintain cleanliness, safety, and operational standards.
• Work variable shifts, including opening, closing, and weekend coverage.

Skills

Customer service

Team leadership

Time management

Communication

Problem solving

Adaptability

Job description

Jeni's Splendid Ice Creams in Winter Park, FL is seeking a Shopkeeper to lead the Shop team with exceptional service, scooping, and safe, efficient store operations.

This full-time role covers training, scheduling, inventory, and HR functions, with shifts including openings, closings, and weekends. The ideal candidate brings customer service passion, strong work ethic, and leadership potential.