Full-Time Ice Cream Shop Leader - Lead & Earn Tips

Jenis Splendid Ice Creams Llc.; Brentwood (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly rate + tips

Full-time hours

Paid time off and holidays

401(k) with 4% match

One-month paid sabbatical after 3 yrs

Volunteer day annually

50% staff discount

Career development toward Shopkeeper

Job summary

Jeni’s Splendid Ice Creams is seeking a Full-Time Team Leader to join our Brentwood, TN location. Team Leaders oversee shifts, manage inventory and deposits, and coach the shop team to deliver world-class customer service.

They report to Shopkeeper or Shopkeeper Apprentice, with training focused on Daily Operation functions and leadership communication to ensure smooth shifts and strong performance.

Qualifications

• Full-Time Team Leaders are responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits.
• Team Leaders report to Shopkeeper or Shopkeeper Apprentice and train ambassadors; they ensure smooth shifts and excellent customer service.

Responsibilities

• Lead shifts and supervise shop team.
• Manage inventory and deposits.
• Coach and train Ambassadors; communicate with leadership.

Skills

Night shifts

Weekend shifts

Customer service

Work ethic

Communication

Calm under pressure

Daily operations

Delegation

Role model

Community focus

Job description

Jeni’s Splendid Ice Creams is seeking a Full-Time Team Leader to join our Brentwood, TN location. Team Leaders oversee shifts, manage inventory and deposits, and coach the shop team to deliver world-class customer service.

They report to Shopkeeper or Shopkeeper Apprentice, with training focused on Daily Operation functions and leadership communication to ensure smooth shifts and strong performance.