Shopkeeper

Jeni; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off

401k matching

Sabbatical after 3 years

Job summary

Jeni’s Splendid Ice Creams in Tampa, FL seeks a Shopkeeper to lead our team with exceptional service and high standards for scooping and store operations.

You will be responsible for training, scheduling, inventory/ordering, and HR-related duties, including hiring and developing team members. This full-time role includes variable shifts such as opening, closing, and weekends.

Qualifications

• Customer service excellence and leadership required.
• Strong organizational and time-management skills.
• Proactive problem solver with great communication.

Responsibilities

• Lead shop team with training and role modeling exceptional service and scooping quality.
• Manage scheduling, inventory/ordering, and basic HR tasks (hiring, training, performance).
• Oversee daily operations including opening/closing shifts and weekend coverage.
• Ensure store cleanliness and customer care while driving sales and store standards.

Skills

Customer service

Leadership

Time management

Communication

Problem solving

Teamwork

Adaptability

Operations scheduling

Job description

The Pearl, Tampa, FL, US

Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our team in Tampa, Florida!

The job of the Shopkeeper is to lead the Shop team by training and role modeling exceptional customer service, beautiful scooping, hustling through lines and late night deep cleaning, and treating all customers and team members with care and respect. Shopkeepers are full-time employees also responsible for accounting, scheduling, inventory/ordering, and all HR functions (hiring, training, development, and performance management of all team members). This full-time position also involves working variable shifts, including opening shifts, closing shifts, and/or weekend shifts

The qualified Shopkeeper candidate:

• Passionate about customer service and inspires passion in their team
• Strong work ethic, good heart, and team-first mentality
• Exceptional organizational and time management skills with the ability to prioritize and achieve competing deadlines
• Creative, resourceful, and proactive problem solver
• Energetic, positive, and skillful communicator
• Eagerness to adapt and grow as a leader
• Committed to the well-being of their shop team, their community, and the environment around them .

Prior management experience, particularly in the service industry, is a plus but is not required

Benefits we offer:

• Monthly bonus potential for shop performance
• Paid time off, including sick, vacation, and holiday pay
• 4% match on 401k contributions after 3 months of employment
• A one-month paid sabbatical after 3 years of continuous service