Shop Manager & Customer Experience Leader

Jenis Splendid Ice Creams Llc.; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus

PTO & holidays

401k match

Sabbatical after 3 years

Volunteer day

Employee discount

Job summary

Jeni's Splendid Ice Creams is seeking a Shopkeeper for our Jacksonville, Florida location. The role leads the shop team, models exceptional service, and ensures smooth operations from scooping to inventory and HR tasks.

You will manage scheduling, training, and performance while upholding safety and cleanliness standards. The ideal candidate has a strong work ethic, excellent communication, and a passion for community engagement.

Qualifications

• Passionate about customer service and inspires passion in their team.
• Strong work ethic, good heart, and team-first mentality.
• Exceptional organizational and time management skills with the ability to prioritize and achieve competing deadlines.
• Creative, resourceful, and proactive problem solver.
• Energetic, positive, and skillful communicator.
• Eagerness to adapt and grow as a leader.
• Committed to the well-being of their shop team, their community, and the environment around them.

Responsibilities

• Lead the Shop team and train staff to deliver exceptional customer service and beautiful scooping.
• Oversee scheduling, inventory/ordering, and basic HR functions like hiring, training, and development.
• Manage daily operations, including opening/closing shifts and weekend coverage, while maintaining safety and cleanliness.

Skills

Customer service

Leadership

Organization

Time management

Communication

Adaptability

Team welfare

Job description

Jeni's Splendid Ice Creams is seeking a Shopkeeper for our Jacksonville, Florida location. The role leads the shop team, models exceptional service, and ensures smooth operations from scooping to inventory and HR tasks.

You will manage scheduling, training, and performance while upholding safety and cleanliness standards. The ideal candidate has a strong work ethic, excellent communication, and a passion for community engagement.