Lead Ice Cream Shopkeeper — Elevate Service & Team

Jenis Splendid Ice Creams LLC.; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Monthly bonus potential

Paid time off

401k match

Sabbatical after 3 years

Volunteer day annual

Employee discount 50%

Job summary

Jeni's Splendid Ice Creams Jacksonville is seeking a Shopkeeper to lead the shop team with a focus on exceptional guest service and operational excellence. You will train staff, schedule shifts, manage inventory, and handle HR duties while ensuring a welcoming guest experience.

The role includes opening/closing shifts, weekends, and a blend of leadership and hands-on scooping. Join a company that values community and quality ice cream.

Qualifications

• Passionate about customer service and inspires passion in their team.
• Strong work ethic and team-first mentality.
• Exceptional organizational and time management skills to meet deadlines.
• Creative, resourceful problem solver and proactive leader.
• Energetic, positive communicator with willingness to grow as a leader.
• Prior management experience in service is a plus but not required.

Responsibilities

• Lead the Shop team by training and role modeling exceptional customer service and scooping.
• Hustle through lines and perform late night deep cleaning.
• Oversee accounting, scheduling, inventory/ordering, and HR functions for the team.

Skills

Customer service

Leadership

Team training

Time management

Problem solving

Communication

Job description

Jeni's Splendid Ice Creams Jacksonville is seeking a Shopkeeper to lead the shop team with a focus on exceptional guest service and operational excellence. You will train staff, schedule shifts, manage inventory, and handle HR duties while ensuring a welcoming guest experience.

The role includes opening/closing shifts, weekends, and a blend of leadership and hands-on scooping. Join a company that values community and quality ice cream.