Shop Floor Maestro: Service Production Lead

Rivian; San Francisco (CA); Sur place; USD 95 000 - 125 000; Plein temps

Avantages offerts par ce poste

401(k) Plan

Employee Stock Purchase Program

Comprehensive benefits

Résumé du poste

Rivian in California (Bay Area) is seeking a Service Production Supervisor to lead the service center's daily operations, acting as in-shop quarterback, coach, and strategist. You will direct vehicle flow, ensure parts and tools are available, and empower technicians to deliver high‑quality work and an exceptional customer experience.

You will mentor technicians, manage performance, monitor KPIs, uphold safety standards, coordinate with Parts and Service Advisors, and champion a first-principles

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment.
• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.

Responsabilités

• Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
• Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.
• Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.
• Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.
• Lead the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.
• Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.
• On-site cross team collaboration (DMO/VO/Sales)
• Vendor Relationship Management (Amazon/DSP Accounts)
• Communication: ensuring participation in huddles and enabling transparency on performance indicators.
• Directly oversees service workflows and technician development, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and departments.

Connaissances

Leadership

Communication

Lean principles

Problem solving

Team coaching

Formation

High School Diploma

Outils

DMS

Repair orders

Diagnostics software

Description du poste

Rivian in California (Bay Area) is seeking a Service Production Supervisor to lead the service center's daily operations, acting as in-shop quarterback, coach, and strategist. You will direct vehicle flow, ensure parts and tools are available, and empower technicians to deliver high‑quality work and an exceptional customer experience.

You will mentor technicians, manage performance, monitor KPIs, uphold safety standards, coordinate with Parts and Service Advisors, and champion a first-principles