Service Production Leader

Rivian Automotive; San Francisco (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health insurance

Job summary

Rivian is seeking a Service Production Supervisor in the California Bay Area to lead the service center's daily operations, directing vehicle flow, making real-time decisions, and coaching technicians toward excellence and collaboration.

You will ensure parts and tools are available, orchestrate service workflows across shifts, and drive throughput with a focus on safety, quality, and customer satisfaction.

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment.
• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Lead & Develop Your Team: mentor, coach, and inspire a team of technicians; manage performance; uphold Rivian culture; develop talent; advocate for the team; cross-team collaboration; vendor relationship management; communicate performance indicators; oversee service workflows and RIV EXCEL process.

Skills

Leadership

Team development

Communication

Problem solving

Customer focus

Education

High School Diploma or GED

Tools

DMS systems

Repair order tracking

Diagnostic software

Job description

Rivian is seeking a Service Production Supervisor in the California Bay Area to lead the service center's daily operations, directing vehicle flow, making real-time decisions, and coaching technicians toward excellence and collaboration.

You will ensure parts and tools are available, orchestrate service workflows across shifts, and drive throughput with a focus on safety, quality, and customer satisfaction.