Shop Floor Leader — Drive Sales & Customer Experience

Lush Fresh Handmade Cosmetics North America; Lynnwood (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

The Floor Leader at Lush Cosmetics North America in Alderwood leads a team on the shop floor to drive sales and deliver an exceptional customer experience. You’ll coach Sales Ambassadors, manage daily operations, and uphold Lush’s ethical brand values while fostering a positive work environment.

You’ll work to ensure merchandise and store standards are maintained, lead by example on cash handling and opening/closing duties, and contribute to a productive, enjoyable team culture with a focus on

Qualifications

• Minimum 1 year of experience in: customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Minimum 1 year of experience solving day-to-day customer service issues in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Responsibilities

• Driving Sales: use StoreForce dashboard results to coach the sales team and adjust shop floor structure to meet/exceed sales goals; celebrate team achievements.
• Customer Experience: lead by example in delivering world-class customer service and product demonstrations to exceed daily sales goals.
• Building the Brand: educate customers on Lush values and ethical practices, engaging with the community and hosting store initiatives.
• Product Passion: deepen product knowledge and make informed recommendations for customer needs.

Job description

The Floor Leader at Lush Cosmetics North America in Alderwood leads a team on the shop floor to drive sales and deliver an exceptional customer experience. You’ll coach Sales Ambassadors, manage daily operations, and uphold Lush’s ethical brand values while fostering a positive work environment.

You’ll work to ensure merchandise and store standards are maintained, lead by example on cash handling and opening/closing duties, and contribute to a productive, enjoyable team culture with a focus on