Store Floor Leader: Sales Coach & Customer Experience

Lush Fresh Handmade Cosmetics North America; Scarborough (ME); On-site; USD 20,002 - 28,488; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to drive sales, coach a team of sales associates, and ensure exceptional customer experiences on the Maine shop floor. You’ll lead by example, foster a positive work environment, and promote Lush brand values while maintaining strong store operations and visual standards.

The role emphasizes training, DEIB considerations, and partnerships with management to achieve daily and weekly goals.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience supervising, coaching, and training.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Knowledge and passion for skincare, natural beauty, and ethical business.

Responsibilities

• Drive sales using coaching and adjustments to meet/exceed goals.
• Deliver a world-class customer experience on the shop floor.
• Educate customers on brand values and ethical commitments.
• Lead and develop Sales Ambassadors to improve performance.
• Support store operations including opening/closing and stock practices.

Skills

Customer service

Sales coaching

Cash handling

Team leadership

Time management

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to drive sales, coach a team of sales associates, and ensure exceptional customer experiences on the Maine shop floor. You’ll lead by example, foster a positive work environment, and promote Lush brand values while maintaining strong store operations and visual standards.

The role emphasizes training, DEIB considerations, and partnerships with management to achieve daily and weekly goals.